PRIVACY
POLICY.

Lumire Consulting ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information you provide when you use our website at lumireconsulting.com and any related services (collectively, the "Services").

This policy applies to all users of our website, including those who complete our Career Clarity Assessment, book discovery sessions, or purchase any of our career advisory programmes.

By using our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

We comply with the Digital Personal Data Protection Act 2023 (DPDP Act) of India and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

We collect information you provide directly to us, and limited information automatically when you use our website.

Information you provide directly:

• Identity data — your first name, last name
• Contact data — your email address and phone number (optional)
• Career assessment data — your career stage, biggest challenges, target industries, vision of success, salary goals, confidence level, professional fears, and any additional context you choose to share
• Booking data — session date, time, and preferences collected via our Calendly integration
• Payment data — plan selection and transaction confirmation (payment card data is processed directly by Razorpay and Stripe; we do not store card details)
• Communication data — any messages you send us via email or contact forms

Information collected automatically:

• Usage data — pages visited, time spent, buttons clicked, scroll depth
• Device data — browser type, operating system, screen size, language preference
• Location data — approximate country or region (derived from IP address, not precise GPS)
• Cookie data — see Section 6 for full details

We use the information we collect for the following purposes, each of which has a lawful basis under applicable data protection law:

• To match you with the right expert — your assessment responses are reviewed by our team to identify the ideal industry expert for your career situation. This is the primary purpose of data collection and the core of our service.
• To schedule and conduct discovery sessions — your name and email are shared with Calendly to enable session booking and automated reminders.
• To deliver purchased services — your plan and contact details are used to coordinate your full consultation programme.
• To communicate with you — we send session confirmations, expert match notifications, and service-related updates. We do not send marketing emails unless you explicitly opt in.
• To improve our services — anonymised, aggregated assessment data helps us understand career trends and improve our expert matching process.
• To process payments — your plan selection is shared with Razorpay or Stripe to complete your purchase securely.
• To comply with legal obligations — we may process your data to meet statutory, regulatory, or legal requirements.

We will never use your career assessment data to train AI models, sell to third parties, or share with employers or recruiters without your explicit written consent.

We do not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• With your matched expert — before your discovery session, your expert receives a summary of your career situation to prepare for the conversation. They are bound by confidentiality obligations.
• With Formspree — our form submission processor, which receives and forwards your assessment data to our team inbox. Formspree processes data in accordance with GDPR.
• With Calendly — your name and email are shared to enable session scheduling and automated reminders.
• With Razorpay / Stripe — payment processors receive your plan selection and email for transaction processing. They do not receive your assessment data.
• With legal authorities — only if required by applicable law, court order, or governmental regulation, and only to the minimum extent necessary.

Where we store your data: Your data is stored on servers located in India and/or the European Economic Area, depending on the service provider. All data transfers outside India comply with applicable cross-border transfer requirements under the DPDP Act 2023.

How long we keep your data: We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

• Assessment data — retained for the duration of your engagement plus 2 years, to enable continuity of service
• Session records — retained for 3 years for quality assurance and dispute resolution
• Payment records — retained for 7 years to comply with financial record-keeping requirements
• Marketing communications — retained until you unsubscribe or request deletion

Security measures we take:

• SSL/TLS encryption for all data in transit (HTTPS)
• Access controls — only authorised team members can access your personal data
• Confidentiality agreements with all experts and staff
• Regular review of our data handling practices

Despite our measures, no internet transmission or electronic storage is 100% secure. If you have reason to believe your data has been compromised, please contact us immediately at consult@lumireconsulting.com
+91 87967 90111.

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help us understand how you use our site.

• Essential cookies — necessary for the website to function. Cannot be disabled. Examples: session state, security tokens.
• Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics 4, Hotjar). These are only set with your consent.
• Third-party cookies — Calendly and Formspree may set their own cookies when you interact with their embedded tools. These are governed by their respective privacy policies.

You can control cookies through your browser settings at any time. Disabling analytics cookies does not affect your ability to use our Services. We do not use advertising or tracking cookies.

Under the DPDP Act 2023 and GDPR (where applicable), you have the following rights regarding your personal data. To exercise any of these rights, email us at consult@lumireconsulting.com
+91 87967 90111. We will respond within 30 days.

Our Services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us at consult@lumireconsulting.com
+91 87967 90111 and we will delete that information promptly.

If we discover that we have collected data from a minor without verified parental consent, we will take immediate steps to delete that data from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to registered users for significant changes
• Display a prominent notice on our website for 30 days following any material change

We encourage you to review this page periodically. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For concerns that cannot be resolved directly with us, you may contact the Data Protection Board of India once constituted under the DPDP Act 2023, or your local data protection authority if you are based outside India.