"Your first session is always free. For paid sessions, if something goes wrong on our side — expert doesn't show, wrong match, technical failure — you get a full refund, no questions asked."
- Expert no-show → automatic full refund within 3 business days
- Wrong match after first paid session → full session credit or free rematch
- You cancel 24+ hours before → full refund of that session
- You cancel less than 24 hours before → session forfeited, one free reschedule offered
- Completed sessions → non-refundable regardless of satisfaction with the advice
- All refund decisions made by Lumire — not by the expert
The Free Discovery Session
The first 45-minute session with every Lumire expert is completely free. No payment is taken before, during, or after the session. No refund is needed or possible.
If you are unsatisfied with the discovery session for any reason — the expert, the direction of the conversation, or simply a change of mind — you are under no obligation to proceed. The session ends and no charge applies.
Zero risk on Session 1
You meet your expert, experience the quality, and decide. Payment begins only when you choose to continue.
Cancellations By You
If you need to cancel a scheduled paid session, the following applies:
| When you cancel | What happens |
|---|---|
| More than 24 hours before the scheduled session | Full refund of that session's value. Processed within 5–7 business days to your original payment method. |
| Less than 24 hours before the scheduled session | No refund. The session is forfeited. You may request a one-time reschedule at Lumire's discretion. |
| After a session has been completed | No refund. Delivered sessions are non-refundable regardless of satisfaction with the advice received. |
| No-show by client without prior notice | No refund. Session is forfeited. Contact us within 24 hours if there were extenuating circumstances. |
Expert No-Shows — The Lumire Guarantee
Lumire guarantees expert attendance at every scheduled paid session. If your expert does not attend:
Automatic full refund — no request needed
A full refund of that session's value is issued automatically within 3 business days. You do not need to contact us. You do not need the expert's approval. You do not need to fill in a form. The expert's reason for absence does not affect your entitlement.
Alternatively, if you prefer not to receive a refund, you may choose to:
- →Reschedule the session with the same expert at no cost
- →Request a rematch with a different expert and a complimentary replacement session
Contact us at consult@lumireconsulting.com within 48 hours of the missed session to select your preferred option.
Expert Mismatch — The Rematch Guarantee
If after your first paid session you genuinely feel the expert was not the right match for your specific situation — wrong industry background, insufficient preparation, or a fundamental mismatch in expertise — you are protected.
How to claim
Email consult@lumireconsulting.com within 48 hours of the session. Include your name, session date, expert name, and a brief description of why the match was not right. Lumire will assess the situation in good faith and respond within 24 hours.
If the mismatch is confirmed by Lumire, you will receive either:
- ✓A full session credit — the session value is credited to your account for use on a future session
- ✓A rematch with a different expert and one complimentary replacement session at no charge
The rematch guarantee applies to one session per plan. It covers genuine mismatch situations. It does not apply to dissatisfaction with an expert's honest assessment, their recommendation, or advice that the client disagreed with.
Multi-Session Plans — Unused Sessions
If you have purchased a Career Sprint, Strategic Growth, or Transformation plan and wish to discontinue before completing all sessions, the following refund table applies:
| Sessions completed | Refund entitlement |
|---|---|
| 0 sessions used | Full refund of plan value. No deductions. |
| 1 session used | Refund of remaining unused sessions at the per-session rate of the plan purchased. |
| 2 or more sessions used | Refund of remaining unused sessions at the per-session rate only — and only if requested within 30 days of the last completed session. |
| Plan expired (90+ days since purchase) | No refund. All sessions are forfeited after 90 days of inactivity. |
Per-session refund rates
Career Sprint (2 sessions) — ₹1,499 / $44.50 per session
Strategic Growth (4 sessions) — ₹1,749 / $54.75 per session
Transformation (8 sessions) — ₹1,749 / $62.37 per session
Milestone Advisory — Refund terms agreed individually at the time of purchase.
Technical Failures
If a session is interrupted or cannot be completed due to a technical failure on Lumire's infrastructure or the expert's end, you will not be charged for an incomplete session.
- ✓The session will be rescheduled at no cost, or
- ✓A full session credit will be issued to your account
Technical failures on the client's end — internet connectivity, device failure, power outage — are not covered under this clause. If you lose connectivity during a session, contact us within 24 hours at consult@lumireconsulting.com and Lumire will assess the situation in good faith.
What Is Not Refundable
The following are explicitly non-refundable under any circumstances:
- Completed sessions — regardless of satisfaction with the advice, recommendation, or direction provided
- Sessions where the client did not attend without prior notice to Lumire
- Dissatisfaction with an expert's honest assessment, opinion, or recommendation
- Plans where 90 or more days have elapsed since purchase without session activity
- The free discovery session — no payment was taken, no refund is applicable
- Career Passport documents or any digital deliverables once prepared and delivered
- Assessments or written reports once submitted to the client
- Transactions disputed more than 90 days after the original payment date
Important — advice is not a guarantee of outcome
Lumire provides strategic career guidance based on expert experience and the information provided by the client. We do not guarantee specific career outcomes — job offers, promotions, salary increases, or admission to institutions. Dissatisfaction with career outcomes following a completed session is not grounds for a refund.
How to Request a Refund
Email consult@lumireconsulting.com with the following information:
| What to include | Why it helps |
|---|---|
| Your full name and registered email | To locate your booking and payment record |
| The session date and expert name | To identify the specific session in question |
| The reason for your refund request | To assess your situation accurately and fairly |
| Any supporting context (optional) | Screenshots, notes, or anything relevant to your situation |
Our commitment to you
Lumire will acknowledge your request within 24 hours and resolve it within 5 business days. All refund decisions are made by Lumire Consulting — not by the expert. You will never be asked to get your expert's approval for a refund decision that is Lumire's to make.
Refund Processing Times
Approved refunds are returned to the original payment method within the following timelines:
| Payment method | Processing time |
|---|---|
| Credit / Debit Card | 5–10 business days (depending on your bank's processing cycle) |
| UPI / Net Banking | 3–5 business days |
| International card payments | 7–14 business days (depending on issuing bank and country) |
| Wallet / Prepaid instruments | 3–7 business days |
Lumire does not charge any processing fee on approved refunds. The full approved amount is returned. If your refund has not appeared after the stated timeframe, contact your bank first — then reach out to us at consult@lumireconsulting.com.
Governing Law
This Refund Policy is governed by the laws of India. Any disputes arising from or related to this policy are subject to the exclusive jurisdiction of the courts of New Delhi, India.
Lumire Consulting reserves the right to update this policy at any time. Any material changes will be communicated via email to registered clients and posted on this page with a revised effective date. Continued use of Lumire's services following notification of changes constitutes acceptance of the updated policy.
HAVE A QUESTION
ABOUT A REFUND?
We respond within 24 hours. Every refund request is reviewed by the Lumire team — not passed to the expert. Write to us at consult@lumireconsulting.com with your name, session date, and a brief description of your situation.